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What is the process for shipping industrial electronics to you for repair?

Here are a few simple steps that you need to take when you are shipping a package to us:

  • Fill out a packing slip. Our intuitive electronic Send a Job form allows the information to be sent to us immediately while also generating a copy for you to print and include with your shipment.
  • Include documentation(s) and description(s). For each item that you are shipping, be sure to include any applicable documents (i.e. manuals, prints, etc..) that can assist us with the repair process. Also, please provide as many details as possible regarding the specific problem with the unit(s). We are remarkably fast when it comes to repairing electronics, but the more information you can give us about the unit itself will help us get the job turned around that much quicker.
  • Pack each item. When shipping your electronics, make sure each item is packed securely in an appropriately sized box that doesn't have excessive free-space. Don't forget to include your packing slip, and any additional documentation.
  • We will follow-up. Within 24 hours of receiving your unit, we will be back in touch with you. You can also virtually track your repair here on our website. Feel free to contact us at any point throughout this process. That's what we're here for.

If my unit is approved, but can't be repaired, will you still charge?

No. If your unit is approved and can't be repaired there is no cost to you other than shipping.

What kind of experience do you have repairing units similar to mine?

The Repair Catalog on our website is a historical listing of the actual units that we have repaired and/or quoted at Electronic Controls & Computers. We do not "pad" our online listing with units that we would LIKE to have sent to us, neither do we copy listings from other repair facilities to increase the number of units in the list. Our online Repair Catalog is easily searchable by the manufacturer, description, or part number. As always, if you would like to talk to us about your unit, or get more information about our repair process, simply contact us. We'd love to hear from you!

Do you repair consumer or commercial electronics?

No. As an industrial facility we only offer industrial repairs at industrial repair prices. We DO NOT repair consumer or commercial electronics because the costs to repair these units exceed the amount most customers are willing to pay. If we receive any consumer/commercial units for repair, these units will be shipped back at the expense of the sender.